Shipping Policy

Fast, Reliable Delivery to Your Doorstep

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Introduction

At Beaconfield Group LLC, we know that waiting for your order is the hardest part. That is why we have built a shipping infrastructure designed for speed, reliability, and transparency. Whether you live in downtown Manhattan, rural Texas, or halfway around the world, we work with trusted carriers to deliver your premium bedding safely and efficiently.

This Shipping Policy explains our shipping methods, timelines, costs, and your responsibilities as a customer. Please read carefully before placing your order.

Effective Date: January 1, 2024

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Part 1: Domestic Shipping (United States)

1.1 Shipping Carriers

We partner with major US carriers:

• USPS (United States Postal Service) – For standard and lightweight shipments

• UPS – For expedited and heavier packages

• FedEx – For select regions and expedited services

The carrier used for your order depends on package weight, destination, and shipping speed selected. You will receive tracking information regardless of carrier.

1.2 Shipping Speeds & Costs

Important Notes:

• Delivery times are business days only (Monday–Friday, excluding US federal holidays)

• “Business days” do not include weekends or holidays

• Delivery estimates begin after processing, not after order placement

1.3 Order Processing Time

Before your order ships, we need time to pick, pack, and prepare it:

• Standard processing: 1-2 business days

• Expedited shipping orders: Same-day processing (if placed before 1 PM MT)

Example: You place a standard order on Monday. Processing takes Tuesday–Wednesday. It ships Wednesday for delivery Friday–Tuesday.

During peak seasons (holidays, sales events), processing may extend to 3-5 business days. We will notify you of delays on our website banner.

1.4 Shipping to Alaska, Hawaii & US Territories

We ship to all 50 US states, including Alaska and Hawaii, as well as:

• Puerto Rico

• Guam

• US Virgin Islands

• Military APO/FPO addresses

Delivery times to non-contiguous locations:

• Alaska/Hawaii: 7-14 business days (standard), 3-5 business days (expedited – additional cost)

• Territories: 10-20 business days

Rates: Calculated at checkout. Free shipping promotion applies only to the contiguous 48 states unless explicitly stated.

1.5 PO Boxes & APO/FPO Addresses

We accept shipments to PO Boxes (via USPS only) and APO/FPO military addresses.

• PO Boxes: Standard shipping only (expedited not available)

• APO/FPO: Please allow 2-4 weeks for delivery. Use the correct military address format to avoid delays.

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Part 2: International Shipping

2.1 Countries We Ship To

Beaconfield Group LLC proudly ships to over 30 countries, including:

North America:

• Canada

• Mexico (select regions)

Europe:

• United Kingdom

• Germany, France, Italy, Spain

• Netherlands, Belgium, Switzerland

• Austria, Denmark, Sweden, Norway

• Poland, Ireland, Portugal

Asia-Pacific:

• Japan, South Korea, Singapore

• Australia, New Zealand

• China, Hong Kong, Taiwan (select regions)

Other:

• Israel, United Arab Emirates

If your country is not listed, please contact us – we may be able to accommodate special requests.

2.2 International Shipping Speeds & Costs

Exact cost is calculated at checkout based on:

• Total package weight

• Destination country

• Selected shipping speed (if multiple options available)

2.3 International Carriers

We use trusted global carriers for international deliveries:

• DHL Express – Fastest, most reliable (used for expedited)

• UPS Worldwide – Reliable tracking

• FedEx International – Select regions

• USPS International – Economy option (slower, less tracking detail)

2.4 Customs, Duties & Taxes – CRITICAL INFORMATION

You are responsible for all import fees.

When your package crosses an international border, your country’s customs agency may charge:

• Import duties – Percentage of declared value

• Value Added Tax (VAT) – Consumer tax (e.g., 20% in UK, 19-25% in EU)

• Customs handling fees – Carrier processing fee

These charges are NOT included in:

• Our product prices

• Shipping fees you pay at checkout

What to expect:

1. Your package arrives in your country

2. Customs calculates fees

3. Carrier notifies you to pay before delivery

4. You pay online or upon delivery

5. Package is released

Failure to pay: If you refuse to pay customs fees, the package will be:

• Returned to us (after weeks of delay)

• You will NOT receive a refund for shipping (and may forfeit product refund)

Recommendation: Before ordering internationally, contact your local customs office or use an online duty calculator to estimate fees.

2.5 International Delivery Times – REALISTIC EXPECTATIONS

The estimated delivery windows above are optimistic averages. Real-world international shipping faces:

• Customs clearance delays (adds 1-7 days typically, longer during holidays)

• Local carrier handoffs (multiple tracking systems)

• Remote location surcharges (rural areas add 3-5 days)

Please allow 4 weeks before contacting us about a missing international package. Most “late” packages arrive within 21-30 days.

2.6 International Returns & Refunds

Returning international orders is possible but often not cost-effective due to high return shipping costs (typically $30-$60). Before ordering internationally, be confident in your size and color choices.

If you must return an international order:

• You pay return shipping (unless our error)

• You must complete customs forms marking “Returned Goods”

• Refund processing takes 4-8 weeks (due to transit times)

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Part 3: Order Tracking

3.1 How to Track Your Order

Once your order ships, you will receive a Shipping Confirmation email containing:

• Carrier name

• Tracking number

• Direct link to tracking page

Alternative tracking methods:

• Log into your account at beaconfield.space/account

• Use the “Track Order” feature (enter email + order number)

3.2 Tracking Status Meanings

3.3 Tracking Not Updating?

It is normal for tracking to show no updates for 24-48 hours, especially:

• After initial pickup (package may sit at sort facility)

• During international transit (scanning less frequent)

• Weekends and holidays

If tracking shows no movement for 7+ days (domestic) or 14+ days (international), contact us – we will investigate.

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Part 4: Shipping Problems & Solutions

4.1 Lost Packages

Definition: Tracking shows “Delivered” but you did not receive it, OR tracking has not updated for excessive time.

Step 1 – Verify:

• Check with neighbors, household members, building front desk

• Look around property (behind bushes, under doormat, etc.)

• Wait 48 hours (carriers sometimes mark delivered early)

Step 2 – Contact Carrier:

• USPS: 1-800-275-8777

• UPS: 1-800-742-5877

• FedEx: 1-800-463-3339

• DHL: 1-800-225-5345

Step 3 – Contact Us:
If carrier confirms loss or cannot locate package, email phuongnm0198@gmail.com with:

• Order number

• Tracking number

• Summary of your conversation with carrier

Resolution: We will file a lost package claim. Once approved, we will either:

• Reship your order at no cost, or

• Issue a full refund

*Note: Claims can take 2-4 weeks to resolve.*

4.2 Damaged Packages

If your package arrives visibly damaged:

1. Photograph the damage (outer box and product)

2. Do not discard original packaging (carrier may need to inspect)

3. Contact us within 48 hours at phuongnm0198@gmail.com

We will arrange a replacement or refund at no cost to you.

4.3 Missed Deliveries

If you are not home when delivery is attempted:

• USPS: Package held at local post office for 15 days; notice left

• UPS/FedEx: Up to 3 delivery attempts; then held at access point

• DHL: Typically requires signature; will attempt redelivery

Failure to retrieve: Unclaimed packages returned to us after 5-15 days (varies by carrier). You will be responsible for return shipping costs (deducted from refund).

4.4 Incorrect Shipping Address Provided by Customer

If you provided an incorrect or incomplete address:

• Before shipment: Contact us immediately – we can correct (free)

• After shipment: We cannot redirect packages. You must:

  • Coordinate with carrier for address correction (fees apply)

  • OR accept delivery at wrong address (not our responsibility)

  • OR have package returned to us (you pay return shipping, then we reship at your cost)

We strongly recommend double-checking your address before submitting your order.

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Part 5: Shipping Exceptions & Special Cases

5.1 Weather & Force Majeure

Severe weather, natural disasters, pandemics, strikes, or other events beyond our control may delay shipping. We will:

• Post alerts on our website banner

• Extend delivery estimates without penalty

• Not be liable for consequential damages from delays

5.2 Holiday Shipping

During peak holiday seasons (Thanksgiving through New Year), expect:

• Processing: 3-5 business days

• Delivery: Add 3-7 days to normal estimates

Order deadlines for Christmas delivery (US only):

• Standard shipping: December 10th

• Expedited shipping: December 18th

After these dates, we cannot guarantee delivery by December 25th.

5.3 Split Shipments

If you order multiple items, they may ship separately from different warehouses. You will receive separate tracking numbers for each shipment. You are not charged extra for split shipments.

5.4 Pre-Orders & Backorders

If a product is temporarily out of stock, you may have the option to pre-order or backorder. Estimated ship dates are provided at checkout. If delays occur, we will notify you via email.

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Part 6: Shipping Policy Summary

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Contact for Shipping Questions

Phone: +84396753366
Email: phuongnm0198@gmail.com
Hours: Monday–Friday, 9 AM – 6 PM Mountain Time

Please have your order number ready when inquiring about shipping.

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Beaconfield Group LLC
Fast Shipping, Premium Bedding, Peace of Mind