Refund and Return Policy

30-Day Satisfaction Guarantee – Our Promise to You

---

Introduction: Your Satisfaction is Non-Negotiable

At Beaconfield Group LLC, we stand behind every product we sell with absolute confidence. We believe that you should love your bedding – the way it feels against your skin, the way it looks on your bed, the way it holds up after washing. If for any reason you are not completely satisfied with your purchase, we will make it right.

This Refund and Return Policy outlines your rights, our responsibilities, and the simple steps to return a product or request a refund. We have designed this policy to be fair, transparent, and easy to follow – because the last thing we want is for you to feel stuck with bedding you do not love.

Effective Date: January 1, 2024
Policy Applies To: All purchases made directly through beaconfield.space

---

30-Day Return Window

Standard Return Period

You have 30 calendar days from the date you receive your order to initiate a return. This means:

• Day 1 is the date of delivery (confirmed by carrier tracking)

• Day 30 is the final day to request a Return Merchandise Authorization (RMA)

Example: If your package is delivered on June 1st, you must request a return by June 30th.

Returns After 30 Days

Unfortunately, we cannot accept returns or issue refunds for items received more than 30 days ago. Exceptions may be made only for:

• Manufacturing defects discovered after 30 days (see Warranty section below)

• Legal warranty requirements in your jurisdiction

If you are outside the 30-day window but believe you have a valid claim, please contact us anyway – we will evaluate on a case-by-case basis.

---

Eligibility Criteria – What Can (and Cannot) Be Returned

✅ Eligible for Return (Full Refund)

Most products in new, unused condition are eligible for return:

• Bed Sheets – Must be unwashed, unfolded, and free of stains, odors, or pet hair

• Blankets – Must be free of pilling, pulls, or damage caused by use

• Duvet Covers – Must include all original packaging and accessories (if any)

• Pillowcases – Must be in original condition

Additional Requirements:

• All original tags and labels must be attached

• Product must be free of wear, washing, or alteration

• Return request must be submitted within 30-day window

❌ Not Eligible for Return

The following items cannot be returned for hygiene or practical reasons:

• Opened or washed products – Once bedding has been washed, we cannot resell it. Please test your product by placing it on your bed without washing first. Wash only after you are certain you will keep it.

• Products with stains, odors (smoke, pet, perfume), or damage caused by the customer

• Final sale items – Clearly marked as “Final Sale” or “Clearance” on the product page

• Gift cards – Non-refundable but fully transferable

• Free promotional items – If you received a free item with purchase, that item does not have cash value and cannot be returned for refund

Special Case: Defective or Damaged Products

If your product arrives defective, damaged, or with manufacturing flaws, we will cover return shipping and provide a full refund or replacement – even if the product has been opened or lightly used for testing. See the Defective Products section below.

---

How to Initiate a Return – Step by Step

Step 1: Request a Return Merchandise Authorization (RMA)

Do not ship any product back without an RMA. Unauthorized returns will be rejected and returned to you at your expense.

To request an RMA, contact us at:

Email: phuongnm0198@gmail.com
Phone: +84396753366

Please include the following information in your request:

• Order number (found in your confirmation email)

• Product name(s) and quantity you wish to return

• Reason for return (e.g., wrong size, changed mind, defect, etc.)

• Photos or videos (strongly recommended for damage/defect claims)

Response Time: We will issue an RMA within 24-48 hours of your request.

Step 2: Receive Return Instructions

Once your RMA is approved, you will receive an email containing:

• Your unique RMA number (must be written on the outside of the return package)

• Return shipping address (this may differ from our office address)

• Return shipping method instructions (e.g., which carrier to use)

• Any special handling requirements

Step 3: Prepare Your Return Package

• Repack the product securely in its original packaging (if possible) or similar protective materials

• Include a copy of your order confirmation or a note with your order number and RMA number

• Write your RMA number clearly on the outside of the package

• Remove or cover any old shipping labels

Step 4: Ship the Return

• Use a trackable shipping method (USPS, UPS, FedEx, or local equivalent)

• Keep your tracking number and receipt as proof of return

• You are responsible for return shipping costs unless the return is due to our error (see below)

Step 5: Await Inspection & Refund

• Once we receive your return, please allow 3-7 business days for inspection

• After inspection, we will process your refund within 48 hours

• You will receive email confirmation when your refund is issued

---

Return Shipping Costs – Who Pays?

Returns for Customer Change of Mind (Wrong size, didn’t like color, etc.)

You pay return shipping. This includes:

• Postage to ship the item back to our facility

• Original shipping charges are non-refundable (you paid to receive the product; we paid to ship it to you)

Estimated return shipping costs (US only):

• Single sheet set: $5 – $8 via USPS Ground

• Blankets: $8 – $15 depending on weight

• Multiple items: $10 – $20

International return shipping costs vary significantly and may be expensive. Please consider this before ordering internationally.

Returns for Our Error (Wrong item shipped, defect, damage)

We pay return shipping. We will:

• Email you a prepaid return shipping label (US customers)

• For international customers, we will reimburse reasonable return shipping costs or arrange a collection

• Refund your original shipping charges in full

Exchanges

We do not offer direct exchanges. If you need a different size or color, please:

1. Return the original item (following the process above)

2. Place a new order for the desired item

This ensures you receive your replacement as quickly as possible without waiting for the return to process.

---

Refund Processing & Timeline

Refund Amounts

Refund Method

Refunds are always issued to the original payment method used at checkout:

• Credit/debit cards – Refunded to same card

• Apple Pay/Google Pay – Refunded to the underlying card

• Other methods – As per Stripe’s capabilities

We cannot issue refunds to different cards, bank accounts, or payment methods.

Refund Timeline (From Our Processing)

Total estimated time: 7-20 business days from when you ship your return

What If I Don’t See My Refund?

1. Check your bank statement – Not just your available balance. Pending refunds may not appear immediately.

2. Check the original payment method – Refunds cannot go to a different account.

3. Wait the full 10 business days – Some banks are slower than others.

4. Contact us – If 15 business days have passed since we initiated the refund, email phuongnm0198@gmail.com with your order number and we will investigate.

---

Defective or Damaged Products – Priority Handling

What Qualifies as Defective?

• Manufacturing flaws: Loose stitching, missing buttons, broken zippers, uneven hems

• Material defects: Holes, thin spots, discoloration, bleeding dyes

• Packaging damage that affected product: Rips, tears, water damage during transit

What Does NOT Qualify as Defective?

• Normal shrinkage (3-5% is expected with natural fibers)

• Minor color variation between batches (standard in textile industry)

• Pilling after multiple washes (depends on care instructions and friction)

• Damage caused by improper washing (hot water, bleach, high heat drying)

• Pet damage, stains, or odors

How to Report a Defective Product

Step 1: Contact us within 7 days of receiving your order at phuongnm0198@gmail.com or +84396753366

Step 2: Provide your order number and clear photos/videos showing the defect

Step 3: Do not wash or attempt to repair the product

Resolution Options (your choice):

• Full refund (including original shipping)

• Replacement (shipped at no cost to you, expedited shipping provided)

• Store credit (with bonus 10% added as goodwill)

We prioritize defect claims. Most are resolved within 48 hours.

---

Order Cancellations & Modifications

Before Shipment (Same Day as Order)

If you need to cancel or modify your order, contact us immediately. We process orders quickly, but if we have not yet picked and packed your items:

• Cancellation: Full refund processed within 24 hours

• Modification: Address changes, size/color swaps accommodated if possible

After Shipment (Tracking Number Generated)

Once your order has shipped, we cannot cancel or modify it. You will need to:

1. Receive the package

2. Initiate a return (following the standard return process)

3. Pay return shipping (unless our error)

Refused or Unclaimed Packages

If you refuse delivery or fail to claim your package from the carrier, it will eventually be returned to us. However:

• Return shipping costs will be deducted from your refund (typically $10-$25)

• Original shipping charges remain non-refundable

• You will not receive a refund until the package is back in our warehouse

---

International Returns – Important Considerations

Returning products from outside the United States involves additional complexity:

Higher Shipping Costs: Return postage from Europe, Asia, or Australia often exceeds the product value. Before ordering internationally, be confident in your choices.

Customs Documentation: You must mark returns as “Returned Goods” on customs forms. Incorrect documentation may result in packages being held or destroyed.

Longer Processing Times: International returns can take 4-8 weeks to reach our warehouse and process.

Partial Refunds for International Returns: We reserve the right to deduct return shipping costs from your refund (if return is not due to our error).

Recommendation: For international customers, consider whether return feasibility justifies your purchase. We stand by our quality, but geography imposes logistical realities.

---

Warranty Information

Beyond our 30-day return policy, Beaconfield Group LLC offers a limited 1-year warranty against manufacturing defects.

Warranty Coverage:

• Defects in materials or workmanship

• Functional failures (e.g., zippers breaking, seams unraveling without misuse)

Warranty Exclusions:

• Normal wear and tear

• Damage from improper washing or drying

• Stains, burns, cuts, or pet damage

• Color fading (standard for all textiles)

How to Make a Warranty Claim: Follow the defective product process above, even if beyond 30 days. We will evaluate each claim fairly.

---

Contact Information for Returns & Refunds

Returns Department Email: phuongnm0198@gmail.com
Returns Phone Line: +84396753366
Hours: Monday–Friday, 9 AM – 6 PM Mountain Time

Please do not send returns to our office address without an RMA. Authorized return addresses will be provided in your RMA confirmation email.

---

Policy Updates

Beaconfield Group LLC reserves the right to modify this Refund and Return Policy at any time. Changes are effective immediately upon posting to beaconfield.space/returns. The policy in effect at the time of your purchase governs your transaction.

---

Our Promise: We want you to sleep soundly – both on our products and about your purchase decision. If something isn’t right, we will fix it.

Beaconfield Group LLC
Satisfaction Guaranteed